Subject: Tech Support Candidate - Prakash Goswami
From: Prakash Goswami <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 11:46:18 -0500

| | Tech Support Test

Name | Prakash Goswami
E-mail | [email-masked]
Phone Number | (+91) 9717371250
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Sec-53
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Android based

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | CSA-ED | | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In upper mentioned situation. I will perform some basic checks.

Step 1: I will check connectivity of internet on my computer. If it shows connected I will re-connect it again.

Step 2: After ensuring proper internet connection, I will check either the entered website is correct or not.

Step 3: I will clear the caches, cookies and history from the settings of the browser.

That's all what I will do.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: First of all, I will check that battery is charged or not enough to connect it.

Step 2: I will switch ON the bluetooth speaker.

Step 3: I will go into the settings of phone and search for the bluetooth option.

Step 4: I will turn on the phone's bluetooth and tap on search button.

Step 5: After the visibility of bluetooth, I will click on the name of bluetooth and it will ask to pair then  by clicking on the pairing it will get connected.

What according to you makes you a good candidate for customer service or technical support job? | I have a experience of more than one and half year of experience in customer service. I worked only in this field since i started my job so in terms of customer centric service I will myself as a better candidate for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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