Subject: Tech Support Candidate - Sanjay Khemlani
From: Sanjay Khemlani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 11:21:24 -0500

| | Tech Support Test

Name | Sanjay Khemlani
E-mail | [email-masked]
Phone Number | (0091) 7014565726
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Madhu vihar ,I P Extension , Patparganj,110092
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
PMS , Opera

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Oberoi Hotels and Resorts | Concierge | 15 March | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if you can load another website like google.com

If the website can be opened , the problem is with the server of the website.

If another website cannot be accessed its the network issue.

Clear cache and cookies

Establish the network connection again.

Try again and It will work

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the bluetooth device.

Turn on the device on which the bluetooth needs to be connected.

Pair the device.

Connect the device.

Its working

What according to you makes you a good candidate for customer service or technical support job?

Good Communication Skills
Interpersonal skills

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |