Subject: Tech Support Candidate - Sayed Mohd Amir Jamil Amir
From: Sayed Mohd Amir Jamil Amir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 10:48:58 -0500

| | Tech Support Test

Name | Sayed Mohd Amir Jamil Amir
E-mail | [email-masked]
Phone Number | (91) 9044458884
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio
Peripheral devices

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Majorel India | CSE | 2020 | 15000
Previous Employer 2 | Career Convent Girls PG College | IT administrative assistant | 2019 | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart the device and check for internet connection.
After that firstly check whether the wesite the currently available or down for all.
After that surf the website again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the speaker device first.
Then turn on mobile bluethooth and search for devices showing in mobile for bluethooth connection.
Then click on the device which we want to connect and pair the device and ready to use.

What according to you makes you a good candidate for customer service or technical support job?

Never interrupt in between when customer is speaking or sharing concern.
Then share the correct and complete information.
If anything is there to denied with customer then always give the reason why are you denieng.
Use positive words.
If there is any condition to say no just use sandwich rule.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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