Subject: Tech Support Candidate - Manoj kumar Bandi
From: Manoj kumar Bandi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 10:35:07 -0500

| | Tech Support Test

Name | Manoj kumar Bandi
E-mail | [email-masked]
Phone Number | (+91) 8074646218
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
GIT Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | Lead Engineer | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Multiple scenario's mentioned below.

1.Find out the problem from website and check , if spelling mistakes occurred in BTW.
2.Check the Proxy settings .
3.If AV is not up to date, may it cause, the interface appear problem.
4.Etc

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on BT speaker device .
2.Turn on Phone BT .
3.Search the Speaker device name in Hand set .
4.Choose the BT speaker name on Phone screen and connect .

What according to you makes you a good candidate for customer service or technical support job? | User confirmation is very useful and must, while closing the incident .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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