Subject: Tech Support Candidate - Vanshika Singh
From: Vanshika Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 10:32:56 -0500

| | Tech Support Test

Name | Vanshika Singh
E-mail | [email-masked]
Phone Number | (91+) 7300759780
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Meerut
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IBM India Pvt Ltd | Senior practitioner of finace and administration Delivery | Till Date | 27000
Previous Employer 1 | Indian Railways and catering and tourist services | Account Assistant | Jul'2018 | 18000
Previous Employer 2 | Punjabi Enterprise | Accountant | Dec'2016 | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If we will get error in login on above website then we will remove all the cathes and remove history an refresh the screen and relogin in. New window hopefully it will work...
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switched on the speaker then switched on blutooth in your mobile ph and search for active blutooth device select active name whichever name match with your bluetooth speaker the click ok pair device and enjoy the music....

What according to you makes you a good candidate for customer service or technical support job?

Enought knowledge about process.
Good communication skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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