Subject: Tech Support Candidate - Samresh Kumar
From: Samresh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 10:04:14 -0500

| | Tech Support Test

Name | Samresh Kumar
E-mail | [email-masked]
Phone Number | (91) 9717039192
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka mor, New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
Auto Cad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Unibild Engg & Construction Co PVT LTD | Industrial trainee | 18 June 2019 | 17,500
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the internet connect if it is connected  properly or not
2. If all clear and other pages are opening which means that there is only issue above website
3. I will see my browser setting if this web page is blocked or not by any mistake.
4. I will double check this website on mobile/other PC
5. I will assume that there is problem from website end and stop the troubleshooting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Open settings
2.Click on connections
3.Click on 'Bluetooth' and on
4.Click on the BT speaker device for connection
5.Done

What according to you makes you a good candidate for customer service or technical support job?

He/She should possess a good communication skill with way of talking to customer avoiding any loud tone. This is important
Then, apt knowledge of that area to resolve the customer issue.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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