Subject: Tech Support Candidate - Upendra Singh
From: Upendra Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 09:55:50 -0500

| | Tech Support Test

Name | Upendra Singh
E-mail | [email-masked]
Phone Number | (91) 7905958240
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Tsa | |
Previous Employer 1 | PC visor | Tsa | |
Previous Employer 2 | Supportmart | Tsa | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Try to check if you are able to load another website in another tab.
If you are able to open other website then  click the library button on your toolbar.click History and select clear recent history.
In the Time range to clear select everything.
Below the drop down menu , select both Cookies and Cache. Make sure other items you want to keep are not selected.
Click  clear Now
If clearing cookies and Cache .Make sure other items you want to keep are not selected.
Click clear now
If there is problem with other website then you need to run command ipconfig /all , ipconfig /release , ipconfig / renew, flushdns

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Touch and hold Bluetooth , Tap pair new device . If you don't find pair new device .If you don't find Pair new device , check under Available devices or tap more.
Tap the Bluetooth device you want to pair with your device.
Follow any on- screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | I have it skills and ACHNP certificate.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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