Subject: Tech Support Candidate - Tarun upreti Tarun
From: Tarun upreti Tarun <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 09:24:56 -0500

| | Tech Support Test

Name | Tarun upreti Tarun
E-mail | [email-masked]
Phone Number | (91) 9911177982
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Janakpuri
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Primenet global ltd | Network engineer | | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check the type of error that I am getting and will proceed accordingly ,
There can be multiple reasons which includes :-
1.DNS issue
2.isp end issue
3.issue with lan connectivity
4.if there is firewall will check the policies if any is hampering the website
5.may be issue with the server of ndtv where it's hosted.
6.health of the public IP of the client

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.turn on the bluetooth device
2.turn on mobile  bluetooth and search for the ssid/device name
3.connect to the device and pair your phone with the bluetooth speaker
4.you are good to go

What according to you makes you a good candidate for customer service or technical support job?

1.should b polite and courteous
2.technically sound and should understand the exact issue which customer is facing even if he is not able to explain it properly
3.should know when to escalate/presence of mind.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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