Subject: Re: Tech Support Candidate - Shahnawaz Mohammed
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 8 Feb 2021 06:52:56 -0700 (MST)

His spoken is not enough for EPOS 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 8 Feb, 2021, at 19:16, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Shahnawaz Mohammed < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 8 February 2021 at 7:06 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Shahnawaz Mohammed 

	

	
	
			Tech Support Test 
		
	Name 	Shahnawaz Mohammed 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8249379843 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Cuttack 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
Remote desktop support 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Tech mahindra 	Cse 	28th jan 2021 	16300 
Previous Employer 1 	Oranium support 	Cse 	2016 	15000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Will check with the basix troubleshooting . 
1.check internet connection. 
2.check if any third party application is blocking the site to open 
3.Clear cache & cookies 
4.Reset web browser 
5.Restart the system 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Go to settings - search the device in the available list - make sure the bluetooth is turned on in the speaker and visible - select the availabke name on the list on phone - click to connect and pair 
	What according to you makes you a good candidate for customer service or technical support job? 	Have a tendency to work hard and smart , could be multi tasking person ... Always try to resolve the customer queries in a low AHT could be a good team member and a person with good listening and communication skills 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5