Subject: Re: Tech Support Candidate - Rayeesh khan
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 8 Feb 2021 06:49:54 -0700 (MST)

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 8 Feb, 2021, at 17:44, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Rayeesh khan < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 8 February 2021 at 5:40 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Rayeesh khan 

	

	
	
			Tech Support Test 
		
	Name 	Rayeesh khan 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(302019) 7791065123 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Jaipur 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Teleperformance 	Technical support executive 	1 March, 2021 	26 
Previous Employer 1 	Voylla fashion 	Sr. Quality analyst 	10 June 2020 	28 
Previous Employer 2 	Mattsenkumar 	Sr. Quality analyst 	27 March, 2019 	22 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First I'll check my Internet connection. 
Second, if everything is fine with my Internet then I'll the website link, could be a possibility I'm typing something wrong. 
Third, If the above mention things are working fine then I'll check my Web browser. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Step 1 -I'll turn on the Bluetooth on my phone, then I'll turn on the Bluetooth of the speaker as well. 

Step2 - I'll select the speaker name under my Bluetooth connectivity list and hit the pair. 

Step3 - After hitting on pair device it will take few seconds and both will connect 
	What according to you makes you a good candidate for customer service or technical support job? 	I have a good experience in customer service, I'm working from last 5 years in this Lob. Moreover, I do have a experience in technical support. 

I know the meaning of customer experience and I always try to go beyond to help the customer by following all the rules and provide the best customer service ever. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5