Subject: Re: Tech Support Candidate - Sailesh Negi
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 8 Feb 2021 06:44:47 -0700 (MST)

Busy on another call 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 8 Feb, 2021, at 17:42, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Sailesh Negi < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 5 February 2021 at 9:35 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Sailesh Negi 

	

	
	
			Tech Support Test 
		
	Name 	Sailesh Negi 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9971318169 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Ghaziabad 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	One97 Communications Limited 	Sr. Associate IT 		27474 
Previous Employer 1 	EsselShyam Communications Limited 	Hardware Assistant 	14 June 2015 	14000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1- Since there can be multiple reasons behind failure of loading website, I shall read the error first and take the action accordingly. 

2- I shall check if my internet is working fine and I can check this by opening other sites. 

3- Clearing cache and cookies of web browser may help in resolving the issue. 

4- I shall also check the host files, it may be there is a entry of that particular website (www.ndtv.com) there. 

5- I will check by pinging or use trace route of that web site for checking connectivity issue. 

6- We can check with other ISP for troubleshooting purpose. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	
1- Turn On the Bluetooth on your speaker and make sure it should be in discoverable mode. 
2- Go to the Bluetooth menu as per your mobile device settings. 
3- Turn on the Bluetooth. 
4- Select Pair New Device 
5- The Bluetooth will search all the available devices in the range. 
6- We shall see our Bluetooth speaker name there. 
7- Select Add / Connect and the connection will be establish between both mobile and the speaker. 

	What according to you makes you a good candidate for customer service or technical support job? 	1- Good experience in technical support job. 
2- Having experiences in multiple operating systems e.g. Windows, Mac and Ubuntu. 
3- Passionate about resolving the issues. 
4- I like to find the fixes and solutions. 
5- Documentation of the solution and fixes. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	3