Subject: Tech Support Candidate - Shivam Singh
From: Shivam Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 08:39:10 -0500

| | Tech Support Test

Name | Shivam Singh
E-mail | [email-masked]
Phone Number | (+91) 8303889292
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida Sector 34
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | The Digital Group Infotech | Help Desk Support Associate | 25/03/2021 | 27500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I get an error opening a website, the very first thing I will check is my internet connection. If my internet is working then I will check if I entered correct website in the address bar, if everything seens fine then I'll check if the website is blocked by the server and if there is need for VPN.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I turn on the bluetooth of the speaker and the mobile phone, I put the bluetooth in pairing mode and then I search for available devices in my mobile phone. Once i see the bluetooth device, I tap on to connect and if it asks for pairing request code I accept it and the device gets connected succesfully
What according to you makes you a good candidate for customer service or technical support job? | Patience, ability to grasp things quickly, empathy, good knowledge of process. taking ownership makes a good customer service rep
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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