Subject: Tech Support Candidate - Rajeev shukla
From: Rajeev shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 08:37:13 -0500

| | Tech Support Test

Name | Rajeev shukla
E-mail | [email-masked]
Phone Number | (+91) 7509813959
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | 201014
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infosys | Senior Technology support Executive | 1 moth Notice | 23000
Previous Employer 1 | Indusind Bank | Assistant Manager | 9 Feb 2019 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First  I will check website which I am using a whether am I using correct words or not  if all good then I will read error message and then accordingly i would take action suppose if i an getting error regarding internet connectivity then i will fixed internet issue etc.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to Mobile setting
then go to Bluetooth option  and then i will turn on my Bluetooth and also turn on Bluetooth device and after that i will search device name and tick on device name and it will connect .

What according to you makes you a good candidate for customer service or technical support job? | technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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