Subject: Re: Tech Support Candidate - Pramod Truvedi
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 8 Feb 2021 06:35:30 -0700 (MST)

Busy 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 8 Feb, 2021, at 17:41, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Pramod Truvedi < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 5 February 2021 at 10:46 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Pramod Truvedi 

	

	
	
			Tech Support Test 
		
	Name 	Pramod Truvedi 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 7753091122 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Kanpur 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
Linux 
Networking - advance 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Chuknoo securities limited 	Technical support executive 	20-09-2018 	22000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First of all i will make sure that my url is correct or not. If url is corrent than i will check my network connection is okay or not. After that i will Check my ip address and dns, ping with host websites And than i will reload my web page if any error is occured again that i will clear my browser's cookies. i will check other site is working properly or not if other website will open properly than i will check that website i am trying to open is blocked from my server or firewall or not.. if everything is okay than i will restart my computer after that i will check again my website 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	first of all I will start my bluetooth speaker after that i will open my mobile phone's bluetooth and tap on add new device. if any device is not found than i will scan again and i will check my bluetooth speaker is start properly or not?and after that i will tap on device name and pair the bluetooth speaker 
	What according to you makes you a good candidate for customer service or technical support job? 	First of all I think is i have approx 5 years experience to handle my customers. i know how to deal with clients and customer with positive thinking and positive communication and you can always have a better trust to someone who has experience of doing good dealing with their clients and their achievements on that experience is a great factor too. When it comes to customer service I am a kind of person who always tries to capture the mindset of the customer and resolve the issues. Primarily i know how and when to switch our personality while dealing with different kind of customers coming from different cities or countries. Our Customers should feel very comfortable and friendly while communicating with us. 

	On a scale of 1 - 5 please rate your fluency in spoken English 	4