Subject: Tech Support Candidate - Upamanyu Pandey
From: Upamanyu Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 08:30:37 -0500

Tech Support
Test

Name

Upamanyu
Pandey

E-mail

[email-masked]

Phone Number

(91) 7977019949

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Nasik

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS -
Advanced
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Metrotel

Integration Engineer

Still working

32000

Previous Employer 1

Aerial

FME

31st Aug 2020

32000

Previous Employer 2

Accord

sse

Oct.2018

28000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

1st I will check the error
type like no internet connection then I will check internet connection after if
not ok then I will check the link which I am trying to open.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

There is a simple idea to connect Bluetooth speaker to our
mobile phone,I will push Bluetooth of speaker,also open my mobile
Bluetooth,search the Bluetooth connection type then I will select and try to
connect,hence we can connect .

What according to you makes you a
good candidate for customer service or technical support job?

Self confidence is more important about our related field with
perfect knowledge ,when we are going to intract with our customers for their
services.

On a scale of 1 - 5 please rate your fluency in spoken
English

5