Subject: Tech Support Candidate - Juhika Chugh
From: Juhika Chugh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 08:25:24 -0500

| | Tech Support Test

Name | Juhika Chugh
E-mail | [email-masked]
Phone Number | (141001) 8427444338
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ludhiana
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pioneer cranes | Office administration | 5 sep 2020 | 18000
Previous Employer 1 | Alpine international school | Coordinator | |
Previous Employer 2 | Om career | Management trainee | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will reload the site.In case its still not working,then I will contact to the server connection and will try to solve the issue.Also,I will follow the steps as found in troubleshoot settings

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth of phone
Find the name of speaker
And connect it

What according to you makes you a good candidate for customer service or technical support job?

Problem solving
Coordination
Dedication
Hardwork and honest to work

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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