Subject: Re: Tech Support Candidate - Bhairav Mishra
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Mon, 8 Feb 2021 13:22:25 +0000

No for him

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Monday, 8 February 2021 at 6:05 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tech Support Candidate - Bhairav Mishra

His spoken is fine, Having technical experience too.
Currently he is in Chandigarh, Can relocate as his family is staying here in Delhi
He have to serve 15 days notice
He needs 25 days for joining
His current salary is 35k
Expecting 38-39k

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 8 Feb, 2021, at 17:28, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

First round

From: Bhairav Mishra <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 6 February 2021 at 9:11 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Bhairav Mishra

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Bhairav Mishra
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7596802487
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      noida sector 74
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        concentrix daksh services pvt ltd       Sr Representative Ops   na      36000
Previous Employer 1     CRM Services    Sr Advisor      24/06/2020      26000
Previous Employer 2     wipro limited   Sr Associate    04/11/2018      17000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  -check URL
-check the internet connection
-Check all cables are securely connected
-try a different browser
-note the error message and look for online resources to troubleshoot and possible causes
-eliminate the causes one after the other until we know what the actual problem is
-use the fix for the same
Please list the steps to connect a Bluetooth speaker to your mobile phone.      -make sure the bluetooth device is turned on and discoverable
-turn on BT on phone
-search for available BT connections
-connect to the desired BT device
-Connected
What according to you makes you a good candidate for customer service or technical support job? i understand SLA, Client Expectations, Customer/User expectations and am good with handling the same, I am honest to my work and am adaptable to the work environment
On a scale of 1 - 5 please rate your fluency in spoken English  4