Subject: Tech Support Candidate - Pritam Singh
From: Pritam Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 08:13:09 -0500

| | Tech Support Test

Name | Pritam Singh
E-mail | [email-masked]
Phone Number | (91) 9564213009
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
ITIL, working for British Telecom

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infosys | SME | 8 april |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Possibilities your Internet service provider is blocking the website server IP address
Will check if Internet connection is working properly
Will clear cache and cookies
Will check if there's any browser issue
Will reboot and check

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to setting-> Tap the Bluetooth option-> Turn on BT-> a list of available device will appear->if speaker is not listed press the button on speaker that makes it discoverable->then connect it

What according to you makes you a good candidate for customer service or technical support job?

You should put yourself in customer shoe and understand the problem which customer is facing.
Greetings
Update your customer on time
Empathy is required
Ownership
Always provide next course of action

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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