Subject: Re: Tech Support Candidate - Md Modassir Hassan
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Mon, 8 Feb 2021 13:02:16 +0000

He is not answering my call, get in touch with him and schedule a call in next 30 minutes

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Monday, 8 February 2021 at 5:40 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tech Support Candidate - Md Modassir Hassan

His spoken is good,
Having technical experience too.
Staying in Okhla
Can join immediately as he is not working anywhere
His last salary was 25000/-
Expecting more then 25000/-

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 8 Feb, 2021, at 17:21, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

First round

From: Md Modassir Hassan <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 6 February 2021 at 11:24 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Md Modassir Hassan

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Md Modassir Hassan
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7011584845
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      D39, Second Floor, Thokar No: 07, Shaheen Bagh, Jamia Nagar, New Delhi-110025
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Wipro Technologies      Associate       Friday, August 07, 2020 25,000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  As a computer user, I will take the following steps to troubleshoot the problem:

1: Go to browser's history setting.

2: Clear the browsing data(including browsing History, Cookies, Cached images and another site data).

3: Closed the browser.

4: Open the browser again.

5: Type the URL: https://www.ndtv.com

If the above mentioned steps is of no help, follow the below mentioned steps:

* For Google Chrome: Go to settings<<Advanced<<Reset and clean up<<Restore settings to their original defaults/clean up computer

These steps will help in resolving the problem.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      The following steps can be used to connect a Bluetooth speaker to mobile phone:

1: Go to mobile settings.

2: Tap the Bluetooth option.

3: Turn ON Bluetooth.

4: Available devices will appear on the mobile screen.

5: If my speaker is not listed, I will then press the Bluetooth button on the speaker to make it discoverable.

6: Tap on the name of required Bluetooth speaker on mobile phone.

When the speaker will connect to mobile phone, it will make a pop sound to confirm it.
What according to you makes you a good candidate for customer service or technical support job? I'm a good candidate for technical support job because of the following reasons:

1: Being an engineer that too in 'Information Technology' gives me an upper hand to understand the technical things or products/services and explained it to our customers in easiest term as possible.

2: Having experience in handling the customer inquiries by studying products, services, and customer service processes.

3: Responded to customer inquiries by understanding inquiry; reviewing previous inquiries and responses.

4:  Accomplishes customer service and organization mission by completing related results as needed within the time.

5: Improves quality service by recommending improved processes; identifying new product and service applications.
On a scale of 1 - 5 please rate your fluency in spoken English  5