Subject: Tech Support Candidate - Mahfooz Alam
From: Mahfooz Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 07:59:45 -0500

| | Tech Support Test

Name | Mahfooz Alam
E-mail | [email-masked]
Phone Number | (91) 9696343709
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | A32 new ashoknagar delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vyam info solution pvt ltd | Tsg engineer | 15may 2020 | 13k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all  i check   network connection  of the system
If there is networks problem  then
we go to  setting
After that  connections then Reset  the connection setting
Recheck the lan setups to the  camputer
Reopen the site   that  work  properly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

One  the speaker
After that on the Bluetooth of mobile phone
Search the speaker name
Click the name of speaker for pair
After pairing the  speaker with mobile phone
You can  oprate  your  device with bluetooth

What according to you makes you a good candidate for customer service or technical support job?

Good listener
Understanding  problem
Emphasis to the  customer
Providing  resolution
Talk sholuld be based on tickets rase
Should  be  professional
On  opening call  wish  is  maderatery

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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