Subject: Re: Tech Support Candidate - Aman Singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 8 Feb 2021 05:46:51 -0700 (MST)

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 8 Feb, 2021, at 17:38, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Aman Singh < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 6 February 2021 at 1:52 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Aman Singh 

	

	
	
			Tech Support Test 
		
	Name 	Aman Singh 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8802992515 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Shahpur Jat, New Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Rostering and Team Management 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	British Council 	System Engineer 	NIL 	30400 
Previous Employer 1 	Adecco India Pvt Ltd. 	System Engineer 	28th Feb 2018 	12515 
Previous Employer 2 	Alltech institute of professional studies 	Service Engineer 	18th Nov 2016 	6500 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Check if device is connected from internet. 
2. Clear cache and cookies. 
3. Disable extensions, if installed any. 
4. Reset the browser. 
5. Still you are facing problem, please log the call and ask for the IT person. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Please make sure to switch ON the Bluetooth of Phone by going into the setting of your phone> Bluetooth. 
2. Power ON your Bluetooth speaker. 
3. Search your Bluetooth speaker in your phone under Bluetooth devices. 
4. While appearing the desired device, please click on that name to pair the device. 
5. It will prompt a message upon successful pairing. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have good communication, problem solving and analytical skills, which I think make me a good candidate for this job. 
Along with, My current job profile and my previous experiences matches with what you want in your desired candidate. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4