Subject: Re: Tech Support Candidate - Mridul Mohan Mridul
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 8 Feb 2021 05:44:24 -0700 (MST)

Yes he can negotiate with salary up to 42k 
His English is good, Having good tech support experience 
He is not working currently so can join immediately 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 8 Feb, 2021, at 17:35, Deeksha Dadu <[email-masked]> wrote: 

Check if this guy will come in our budge and how he is 

From: Mridul Mohan Mridul < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 6 February 2021 at 6:10 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Mridul Mohan Mridul 

	

	
	
			Tech Support Test 
		
	Name 	Mridul Mohan Mridul 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9871055349 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Rohini, Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Wunderman Thompson 	Senior technical analyst 	12th November 2020 	53000 
Previous Employer 1 	Rategain travel technologies 	Senior technical analyst 	24th june 2019 	45000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Check the network connection 
2. Try opening any other website 
3. Ping the host to check availability 
4. Run default troubleshooter from control panel 
5. Restart the router and system 
6. Clean all the junk files and cache 
7. Update the network drivers and window drivers. 
8. Reset the browser 
9. Reset ip address 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on the bluetooth device 
Turn on the bluetooth of the mobile phone and search for the speaker device 
Pair the speaker device with the mobile phone 
The bluetooth device and mobile phone are now connected. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have good knowledge with hands on experience on trending tools in the market 
I have dealt with a vast variety of customers and hence I know hnderstand the needs of customers. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5