Subject: Tech Support Candidate - SOURAV PATRA
From: SOURAV PATRA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 07:38:32 -0500

| | Tech Support Test

Name | SOURAV PATRA
E-mail | [email-masked]
Phone Number | (+91) 8791716942
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar, Delhi-96
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Paytm Payment Bank | Operation Associate | 06.05.2020 | 24000/-
Previous Employer 1 | Sopra Steria | Process Associate | 15.11.2017 | 15000/-
Previous Employer 2 | Konexions Back Office Pvt. Ltd | Associate | 15.06.2016 | 14800/-

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

It's Maybe an Internet Connection Issue.

Step 1- Ask the customer to Share the error Screenshot. And received it anyway.

Step 2 - First Troubleshoot the internet connection, If any error occurs then troubleshoot it and respond to the client accordingly.

Step 2 -  Through troubleshooting steps guide him . Go To CMD Section Enter Ping 127.0.0.0

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1- Power on Bluetooth Speaker.

Step 2- Now open the Mobile Bluetooth Section.

Step 3- Find Bluetooth Name accordingly.

Step 4- Connect Speaker Device through Mobile. If Password protected kindly enter Password and Enter.

What according to you makes you a good candidate for customer service or technical support job? | According to my opinion, Good Customer Service means Provide solutions to Customer as per customer requirements sophisticatedly/Professionally and full fill her all requirements. If the customer satisfies your given resolution then it proves you are a good Customer Service agent. It not depands on technical or nontechnical. If you have sufficient knowledge in technical field then you can support them accordingly.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |