Subject: Re: Tech Support Candidate - Bhairav Mishra
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 8 Feb 2021 05:35:30 -0700 (MST)

His spoken is fine, Having technical experience too. 
Currently he is in Chandigarh, Can relocate as his family is staying here in Delhi 
He have to serve 15 days notice 
He needs 25 days for joining 
His current salary is 35k 
Expecting 38-39k 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 8 Feb, 2021, at 17:28, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Bhairav Mishra < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 6 February 2021 at 9:11 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Bhairav Mishra 

	

	
	
			Tech Support Test 
		
	Name 	Bhairav Mishra 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 7596802487 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I live walking distance to office 
	Where do you currently live (area) 	noida sector 74 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	concentrix daksh services pvt ltd 	Sr Representative Ops 	na 	36000 
Previous Employer 1 	CRM Services 	Sr Advisor 	24/06/2020 	26000 
Previous Employer 2 	wipro limited 	Sr Associate 	04/11/2018 	17000 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Live Chat 
Used a case management tool 
Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	-check URL 
-check the internet connection 
-Check all cables are securely connected 
-try a different browser 
-note the error message and look for online resources to troubleshoot and possible causes 
-eliminate the causes one after the other until we know what the actual problem is 
-use the fix for the same 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	-make sure the bluetooth device is turned on and discoverable 
-turn on BT on phone 
-search for available BT connections 
-connect to the desired BT device 
-Connected 
	What according to you makes you a good candidate for customer service or technical support job? 	i understand SLA, Client Expectations, Customer/User expectations and am good with handling the same, I am honest to my work and am adaptable to the work environment 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4