Subject: Tech Support Candidate - Ashwin Ganesh
From: Ashwin Ganesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 07:32:31 -0500

| | Tech Support Test

Name | Ashwin Ganesh
E-mail | [email-masked]
Phone Number | (91) 9884037032
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Zethic Technologies | Business Development | Feb 2021 | 40,000
Previous Employer 1 | N24Labs | Product Sales | July 2018 | 35,000
Previous Employer 2 | Tranxit Technology Solutions | Business Development | September 2017 | 50,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: Make sure the modem is ON and the connection is stable.
Step 2: Check to see the device's internet connection. (Wifi or LAN)
Step 3: Run the automated troubleshooting program to address the issue in the network adapter. (if there are any)

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Turn on the Bluetooth Speaker and make sure to remember the Bluetooth device name.
Step 2: Hold the "Bluetooth" icon from the notifications bar.
Step 3: Turn On Bluetooth and let the mobile search for the nearby available Bluetooth devices.
Step 4: Select the Speaker name from the found devices and pair it by selecting it.

What according to you makes you a good candidate for customer service or technical support job? | I will keep my calm and actively listen to the issue/s faced by the client. Once after collecting all the details, I will make sure to mindmap and find a solution to the problem. If unable to find one all by myself, I will bring in the respective team capable of providing the solution. I have the experience of handling cross-departmental collaborations that will come in handy to do the same promptly while keeping the client updated on the necessary information in the backend.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |