Subject: Tech Support Candidate - Shubhankar saurabh Shubhankar
From: Shubhankar saurabh Shubhankar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 07:19:34 -0500

| | Tech Support Test

Name | Shubhankar saurabh Shubhankar
E-mail | [email-masked]
Phone Number | (91) 7717722886
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Dhanbad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Senior associate | 2 April | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly,I will check the internet connection.If net is connected then it should open.
After that,I will try to check the website spelling.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Active/On Bluetooth in mobile.
Search the speaker name/Model name of Bluetooth speaker and pair the device with phone.

What according to you makes you a good candidate for customer service or technical support job?

I have good knowledge of windows,TCP/IP, Ping command,DNS, Troubleshooting of windows etc.
Currently I am working in Wipro backend support and my designation is Senior Associate where we need to solve the ticket with maintaining TAT and AHT.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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