Subject: Re: Tech Support Candidate - Harsha Gupta
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 8 Feb 2021 05:14:06 -0700 (MST)

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 8 Feb, 2021, at 17:25, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Harsha Gupta < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 6 February 2021 at 9:48 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Harsha Gupta 

	

	
	
			Tech Support Test 
		
	Name 	Harsha Gupta 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8376044469 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Sadhna & Company 	Assistant Manager 	NA 	37000 
Previous Employer 1 	CHL 	Associate 	may 2016 	18000 
Previous Employer 2 	na 	na 	na 	na 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. RESTART/RESET YOUR MODEM/ OR RECONNECT. 
2. DELETE COOKIES/ ALL BROWSER SETTINGS. 
3. CHANGE OUR WEB BROWSER. 
4. TURN OFF PROTECTION. 
5. CHECK HOSTS FILE IF ANY WEBSITE IS NOT OPENING. 
6. FLUSH DNS. 
7. CHANGE DNS. 
8. OUR IP MAY BE BLOCKED. 
9. CHANGE OUR OPERATING SYSTEM. 
10. USE PROXY 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	We will put our bluetooth device in pairing mode by pressing and holding the Power button or Pairing button. 

If we are using iphone - 
iPhone: Go to Settings > Bluetooth > Other devices. Tap the device to connect. 

If we are using android phone - 
Android: Go to Settings > Connected devices > Bluetooth. Select Pair new device and then tap the speaker's name. 
	What according to you makes you a good candidate for customer service or technical support job? 	Well, with more than 5 years of experience in the same domain , handling clients of almost every part of the world makes me best fit for this job. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5