Subject: Re: Tech Support Candidate - Md Modassir Hassan
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 8 Feb 2021 05:10:05 -0700 (MST)

His spoken is good, 
Having technical experience too. 
Staying in Okhla 
Can join immediately as he is not working anywhere 
His last salary was 25000/- 
Expecting more then 25000/- 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 8 Feb, 2021, at 17:21, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Md Modassir Hassan < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 6 February 2021 at 11:24 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Md Modassir Hassan 

	

	
	
			Tech Support Test 
		
	Name 	Md Modassir Hassan 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 7011584845 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	D39, Second Floor, Thokar No: 07, Shaheen Bagh, Jamia Nagar, New Delhi-110025 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Networking - advance 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Wipro Technologies 	Associate 	Friday, August 07, 2020 	25,000 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	As a computer user, I will take the following steps to troubleshoot the problem: 

1: Go to browser's history setting. 

2: Clear the browsing data(including browsing History, Cookies, Cached images and another site data). 

3: Closed the browser. 

4: Open the browser again. 

5: Type the URL: [ https://www.ndtv.com/ | https://www.ndtv.com ] 

If the above mentioned steps is of no help, follow the below mentioned steps: 

* For Google Chrome: Go to settings<<Advanced<<Reset and clean up<<Restore settings to their original defaults/clean up computer 

These steps will help in resolving the problem. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	The following steps can be used to connect a Bluetooth speaker to mobile phone: 

1: Go to mobile settings. 

2: Tap the Bluetooth option. 

3: Turn ON Bluetooth. 

4: Available devices will appear on the mobile screen. 

5: If my speaker is not listed, I will then press the Bluetooth button on the speaker to make it discoverable. 

6: Tap on the name of required Bluetooth speaker on mobile phone. 

When the speaker will connect to mobile phone, it will make a pop sound to confirm it. 
	What according to you makes you a good candidate for customer service or technical support job? 	I'm a good candidate for technical support job because of the following reasons: 

1: Being an engineer that too in 'Information Technology' gives me an upper hand to understand the technical things or products/services and explained it to our customers in easiest term as possible. 

2: Having experience in handling the customer inquiries by studying products, services, and customer service processes. 

3: Responded to customer inquiries by understanding inquiry; reviewing previous inquiries and responses. 

4: Accomplishes customer service and organization mission by completing related results as needed within the time. 

5: Improves quality service by recommending improved processes; identifying new product and service applications. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5