Subject: FW: Tech Support Candidate - Mridul Mohan Mridul
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 8 Feb 2021 12:05:27 +0000

Check if this guy will come in our budge and how he is

From: Mridul Mohan Mridul <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 6 February 2021 at 6:10 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Mridul Mohan Mridul

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Mridul Mohan Mridul
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9871055349
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Rohini, Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Wunderman Thompson      Senior technical analyst        12th November 2020      53000
Previous Employer 1     Rategain travel technologies    Senior technical analyst        24th june 2019  45000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Check the network connection
2. Try opening any other website
3. Ping the host to check availability
4. Run default troubleshooter from control panel
5. Restart the router and system
6. Clean all the junk files and cache
7. Update the network drivers and window drivers.
8. Reset the browser
9. Reset ip address
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on the bluetooth device
Turn on the bluetooth of the mobile phone and search for the speaker device
Pair the speaker device with the mobile phone
The bluetooth device and mobile phone are now connected.
What according to you makes you a good candidate for customer service or technical support job? I have good knowledge with hands on experience on trending tools in the market
I have dealt with a vast variety of customers and hence I know hnderstand the needs of customers.
On a scale of 1 - 5 please rate your fluency in spoken English  5