Subject: FW: Tech Support Candidate - MOHD Yasar Khalid Ansari
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 8 Feb 2021 12:00:22 +0000

First round

From: MOHD Yasar Khalid Ansari <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 6 February 2021 at 7:45 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - MOHD Yasar Khalid Ansari

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    MOHD Yasar Khalid Ansari
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9307806792
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Gurugram
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Logicladder Technologies        Operations Engineer     Currently working       23600
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. First we would check wether we typed correct URL.
2. We would another URL like Google.com if its working.
3. We would check if internet connection is working fine by pings in command prompt.
4. We would also try in different browser.
5. We would clear Cache and cookies and reload the page to save changes.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. We would Open Bluetooth in our device and mobile phone.
2.We would search for available devices.
3.We would pair with our Bluetooth device.
4. Its Done.
What according to you makes you a good candidate for customer service or technical support job? I have Experience for more than 2 years in handling client issues through emails , calls, chats.

Resolved issues through remote sessions such as Any desk, Team Viewer.

Troubleshooting the issues of IOT devices .

Can work under pressure and handling big PSU as NTPC and private clients such as Bajaj energy, Reliance Power etc.
On a scale of 1 - 5 please rate your fluency in spoken English  5