Subject: Tech Support Candidate - Shivani bhatia
From: Shivani bhatia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 07:00:15 -0500

| | Tech Support Test

Name | Shivani bhatia
E-mail | [email-masked]
Phone Number | (91) 9781222552
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Chandigarh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Techmahindra | Associate technical aupport | | Na
Previous Employer 1 | Ameotech | Jr software developer | | 30 jan, 2017
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) try login in other browser
2) i will use https instead of http
3) will check the internet connection

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) I will switch on my bluetooth speaker
2) I will switch on my bluetooth on phone
3) I will pair them
4) My bluetooth speaker is ready , I will play the songs

What according to you makes you a good candidate for customer service or technical support job?

I do have 4 years experience in technical support
I am very hard working candidate and ready to accept the new challenges

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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