Subject: FW: Tech Support Candidate - Bhairav Mishra
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 8 Feb 2021 11:58:15 +0000

First round

From: Bhairav Mishra <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 6 February 2021 at 9:11 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Bhairav Mishra

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Bhairav Mishra
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7596802487
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      noida sector 74
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        concentrix daksh services pvt ltd       Sr Representative Ops   na      36000
Previous Employer 1     CRM Services    Sr Advisor      24/06/2020      26000
Previous Employer 2     wipro limited   Sr Associate    04/11/2018      17000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  -check URL
-check the internet connection
-Check all cables are securely connected
-try a different browser
-note the error message and look for online resources to troubleshoot and possible causes
-eliminate the causes one after the other until we know what the actual problem is
-use the fix for the same
Please list the steps to connect a Bluetooth speaker to your mobile phone.      -make sure the bluetooth device is turned on and discoverable
-turn on BT on phone
-search for available BT connections
-connect to the desired BT device
-Connected
What according to you makes you a good candidate for customer service or technical support job? i understand SLA, Client Expectations, Customer/User expectations and am good with handling the same, I am honest to my work and am adaptable to the work environment
On a scale of 1 - 5 please rate your fluency in spoken English  4