Subject: FW: Tech Support Candidate - Harsha Gupta
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 8 Feb 2021 11:55:05 +0000

First round

From: Harsha Gupta <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 6 February 2021 at 9:48 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Harsha Gupta

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Harsha Gupta
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8376044469
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Sadhna & Company        Assistant Manager       NA      37000
Previous Employer 1     CHL     Associate       may 2016        18000
Previous Employer 2     na      na      na      na
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. RESTART/RESET YOUR MODEM/ OR RECONNECT.
2. DELETE COOKIES/ ALL BROWSER SETTINGS.
3. CHANGE OUR WEB BROWSER.
4. TURN OFF PROTECTION.
5. CHECK HOSTS FILE IF ANY WEBSITE IS NOT OPENING.
6. FLUSH DNS.
7. CHANGE DNS.
8. OUR IP MAY BE BLOCKED.
9. CHANGE OUR OPERATING SYSTEM.
10. USE PROXY
Please list the steps to connect a Bluetooth speaker to your mobile phone.      We will put our bluetooth device in pairing mode by pressing and holding the Power button or Pairing button.

If we are using iphone  -
iPhone: Go to Settings > Bluetooth > Other devices. Tap the device to connect.

If we are using android phone -
Android: Go to Settings > Connected devices > Bluetooth. Select Pair new device and then tap the speaker's name.
What according to you makes you a good candidate for customer service or technical support job? Well, with more than 5 years of experience in the same domain , handling clients of almost every part of the world makes me best fit for this job.
On a scale of 1 - 5 please rate your fluency in spoken English  5