Subject: Tech Support Candidate - PENUGURTHY NAGABABU
From: PENUGURTHY NAGABABU <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 06:52:40 -0500

| | Tech Support Test

Name | PENUGURTHY NAGABABU
E-mail | [email-masked]
Phone Number | (91) 9000493333
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | HYDERABAD
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PACIFICHOSPITALITY | IT EXECUTIVE | I AM WORKING | 35000
Previous Employer 1 | LOTUS CHOCOLATE COMPANY | SYSTEM SDMINISTRATOR | 31/09/2017 | 20000
Previous Employer 2 | PS TECHNOLOGIES | CUSTMER SUPPORT ENGINEER | 31/12/2016 | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | WHEN I TRYING TO OPEN WEBSITE  IT IS CAME THAT TIME FIRST CHECK MY INTERNET CONNECTION THEN I WILL OPEN ANOTHER WEBSITE

Please list the steps to connect a Bluetooth speaker to your mobile phone.

FIRST ON BLUETOOTH ADD PAIRING SERCHING AND CONNECT NEAR BY DEVICE WITH PASSCODE

What according to you makes you a good candidate for customer service or technical support job?

CUSTOMER SERVICE IMPORTENT

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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