Subject: FW: Tech Support Candidate - Shubham Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 8 Feb 2021 11:48:12 +0000

First round

From: Shubham Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 8 February 2021 at 5:16 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Shubham Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Shubham Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7737801330
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Kota
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Myprivatetutorindia.com Technical support cum business development executive    Na      27000
Previous Employer 1     Epathshaala.com Coordinator cum technical support       Na      19000
Previous Employer 2     Dronstudy private limited       Computer faculty cum web design and support     Na      12000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly restart your browser and try again if not then restart your system, now check your internet connection and try again if not solved then check same url with another system, may be site is slow.
These are some basic steps to resolve issues
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Firstly start you mobile Bluetooth then start your Bluetooth headset now check your Bluetooth connection list in your mobile phone, it will be visible in Bluetooth settings not click on that device name which you wants to connect. Now by clicking, it will automatically pair it and give a message connected.
What according to you makes you a good candidate for customer service or technical support job? I'm a BTech graduate in computer science and working as a technical support Engineer for last 2 years which makes me more confident for this job.
I have also handled academic calls with great response. So according to it is best match for me.
On a scale of 1 - 5 please rate your fluency in spoken English  4