Subject: Tech Support Candidate - Shubham Kumar
From: Shubham Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 06:46:29 -0500

| | Tech Support Test

Name | Shubham Kumar
E-mail | [email-masked]
Phone Number | (91) 7737801330
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Kota
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Myprivatetutorindia.com | Technical support cum business development executive | Na | 27000
Previous Employer 1 | Epathshaala.com | Coordinator cum technical support | Na | 19000
Previous Employer 2 | Dronstudy private limited | Computer faculty cum web design and support | Na | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly restart your browser and try again if not then restart your system, now check your internet connection and try again if not solved then check same url with another system, may be site is slow.
These are some basic steps to resolve issues

Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1. Firstly start you mobile Bluetooth then start your Bluetooth headset now check your Bluetooth connection list in your mobile phone, it will be visible in Bluetooth settings not click on that device name which you wants to connect. Now by clicking, it will automatically pair it and give a message connected.

What according to you makes you a good candidate for customer service or technical support job?

I'm a BTech graduate in computer science and working as a technical support Engineer for last 2 years which makes me more confident for this job.
I have also handled academic calls with great response. So according to it is best match for me.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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