Subject: Tech Support Candidate - Giriraj Binani
From: Giriraj Binani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 06:42:08 -0500

| | Tech Support Test

Name | Giriraj Binani
E-mail | [email-masked]
Phone Number | (+91) 9126559821
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance India | SME | 8-3-2021 | 28k
Previous Employer 1 | HGS | Tech support Associate Support | 21-5-2018 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check your internet
2.check if other webpage is accessible or not
3. Check with a different browser
4. Check with proxy setting if off turn it auto proxy on.
5. Change network and try using hotspot

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on bluetooth on phone and turn on the bluetooth speaker
2. Search for bluetooth device on the our phone
3. Select the bluetooth speaker once search is complete and pair the device and play

What according to you makes you a good candidate for customer service or technical support job?

I am working from past 3.8 years on Tech support and have knowledge on different operating system and troubleshooting

When working on a issue, I always preffer to go to the root cause of the issue to fix and educate the user what was creating the issue.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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