Subject: Re: Tech Support Candidate - Abhinav Sharma
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 8 Feb 2021 04:39:32 -0700 (MST)

Busy, Call back at 6pm 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 8 Feb, 2021, at 16:35, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Abhinav Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Sunday, 7 February 2021 at 3:01 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Abhinav Sharma 

	

	
	
			Tech Support Test 
		
	Name 	Abhinav Sharma 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8209534293 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I live walking distance to office 
	Where do you currently live (area) 	Bahadurgarh, Haryana 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
Networking - advance 
Hardware - Advanced 
Speakers & Audio 
Network management, Monitoring and troubleshooting 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	YOKOHAMA INDIA PVT LTD 	Senior Executive 		21000 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	If I am facing an error while accessing a website, then i will check or follow the below steps, 

1. Will check whether i have internet access or not. 
2. Will check whether That particular website is being blocked by my antivirus or not. 
3. Then, I will check that whether the organizational firewall is blocking that website to have access or not. 
4. Then at the website url box, I will check, that whether the pop-ups are blocking that website or not. 
5. Then, I will check whether the cookies are blocking that website or not, i will clear the cookies. 
6. Then, I will check that any predefined proxy IP Setting under the LLAN Settings are required or not. 
7. I will check further, etc. etc. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Steps are, 
1. We will go to settings. 
2. We will go to Bluetooth option. 
3. We will turn ON or enable the Bluetooth option. 
4. We will see for the list of the available devices. 
5.If the speaker appears in the Available devices list then we will connect it. If the speaker will not appear in the list of available devices, then we will look for any facility on the speaker for enabling the Bluetooth on the speaker for making the speaker discoverable. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have good experience in the industrial automation environment, like network infra layout creation, planning, management, monitoring, and troubleshooting on the Networking devices and the servers, user desktop, windows access and web access level troubleshooting. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4