Subject: Re: Tech Support Candidate - Kirti Arora
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 8 Feb 2021 04:34:37 -0700 (MST)

Switched off 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 8 Feb, 2021, at 16:14, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Kirti Arora < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Sunday, 7 February 2021 at 11:34 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Kirti Arora 

	

	
	
			Tech Support Test 
		
	Name 	Kirti Arora 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91`) 8958877049 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Noida City Centre 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Amazon 	CSA 	NA 	21000 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First I will check if my system is connected to the network or not. I can check that through the browser or cmd(ping google or any site). 
If my system is connected to the internet then I will look for the error code. Based on the error code I'll take further action. For Example, 5XX codes are for server errors. 
If the site is internal site and I have to access it through the intranet then I'll go for the traceroute result and see on which device my packet is dropping. 
I will check the inbound and outbound policies applied on the browser. Along with that, proxy list must be checked. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Switch ON the speaker. 
2. Switch ON the Bluetooth of the Mobile phone. 
3. Click on search nearby devices. 
4. Click on the device name and confirm to pair with that device. 
5. Play any sound to test. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have good experience in handling domestic as well as US customers. I am very much comfortable in facing challenging situations and give proper solutions to the customer. 
Also, I am a technical graduate engineer that helps me a lot in troubleshooting technical problems. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4