Subject: Re: Tech Support Candidate - Divyanshu Bhardwaj
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 8 Feb 2021 04:34:07 -0700 (MST)

Busy right now, Will call us back 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 8 Feb, 2021, at 16:13, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Divyanshu Bhardwaj < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 8 February 2021 at 5:38 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Divyanshu Bhardwaj 

	

	
	
			Tech Support Test 
		
	Name 	Divyanshu Bhardwaj 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9680656757 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Jaipur 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Teleperformance 	Level 2 	5 March 2021 	32000 
Previous Employer 1 	Citymax 	Team leader 	7 Jul 2017 	18000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will launch another browser like Microsoft edge or Google Chrome and will try same website again. 
If this doesn't work then I'll use commands for flush DNS and Winsock reset and will restart the device. After a restart, I'll try again and if website still doesn't work then I may reset my router or contact My ISP 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Settings>Bluetooth 
Turned on bluetooth 
Selected My bluetooth speaker in list 
Connected 
	What according to you makes you a good candidate for customer service or technical support job? 	I got an experience of more than 3 years in international voice process and My good communication skills and polite tone will help me to become an asset for the organisation 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5