Subject: Re: Tech Support Candidate - Ruhani Kakrotra
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 8 Feb 2021 04:30:04 -0700 (MST)

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 8 Feb, 2021, at 16:11, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Ruhani Kakrotra < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 8 February 2021 at 12:23 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Ruhani Kakrotra 

	

	
	
			Tech Support Test 
		
	Name 	Ruhani Kakrotra 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9176524243 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Bangalore 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	CGI 	Systems Engineer 	NA 	29800 
Previous Employer 1 	NA 			
Previous Employer 2 	NA 			
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will perform the below actions: 
1 - Check if the laptop ir computer is connected to internet. 
2 - Check if I have entered the correct URL. 
3 - If the URL is correct then I will refresh the page and check if that works. 
4 - If not then I will try and clear the history of the browser and try to reload the page. 
5 - If not working in one browser then I will check in other browser eg: IE. 
6 - I will confirm with other people if they also face the same kind of issue. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1 - Scroll the notification bar and turn on the bluetooth and the device will autoconnect. 

ELSE 

2 - Open the stettings. 
3 - Go to connections 
4 - Select Bluetooth 
5 - Turn on the bluetooth 
6 - Try to pair the bluetooth speaker if it is not paired. 
7 - If it is already paired then select the device name and select the OK in the popup. 
	What according to you makes you a good candidate for customer service or technical support job? 	According to me: 
1 - I have the experience in the technical support for global client. 
2 - I have good command over English. 
3 - I like helping people. 
4 - It gives me happiness. 
5 - I am hardworking and quick learner. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5