Subject: FW: Tech Support Candidate - Abhinav Sharma
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 8 Feb 2021 11:05:27 +0000

First round

From: Abhinav Sharma <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 7 February 2021 at 3:01 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Abhinav Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Abhinav Sharma
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8209534293
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Bahadurgarh, Haryana
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Networking - advance
Hardware - Advanced
Speakers & Audio
Network management, Monitoring and troubleshooting
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        YOKOHAMA INDIA PVT LTD  Senior Executive                21000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  If I am facing an error while accessing a website, then i will check or follow the below steps,

1. Will check whether i have internet access or not.
2. Will check whether That particular website is being blocked by my antivirus or not.
3. Then, I will check that whether the organizational firewall is blocking that website to have access or not.
4. Then at the website url box, I will check, that whether the pop-ups are blocking that website or not.
5. Then, I will check whether the cookies are blocking that website or not, i will clear the cookies.
6. Then, I will check that any predefined proxy IP Setting under the LLAN Settings are required or not.
7. I will check further, etc. etc.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Steps are,
1. We will go to settings.
2. We will go to Bluetooth option.
3. We will turn ON or enable the Bluetooth option.
4. We will see for the list of the available devices.
5.If the speaker appears in the Available devices list then we will connect it. If the speaker will not appear in the list of available devices, then we will look for any facility on the speaker for enabling the Bluetooth on the speaker for making the speaker discoverable.
What according to you makes you a good candidate for customer service or technical support job? I have good experience in the industrial automation environment, like network infra layout creation, planning, management, monitoring, and troubleshooting on the Networking devices and the servers, user desktop, windows access and web access level troubleshooting.
On a scale of 1 - 5 please rate your fluency in spoken English  4