Subject: FW: Tech Support Candidate - Rohit Tiwari
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 8 Feb 2021 11:02:01 +0000

First round

From: Rohit Tiwari <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 7 February 2021 at 8:06 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Rohit Tiwari

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Rohit Tiwari
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8799737920
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Noida
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Outlook, Skype, Printers
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL Technologies        Analyst         25000
Previous Employer 1     Wipro Limited   Associate       02-08-2019      20000
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Will check with other colleagues if the link is broken or not.

2. Will check if the machine is connected to the network properly and the connection is strong and stable.

3. Then I will change the browser and check if it is working.

4. Then will clear the cache, cookies and history of the browser.

5. Add the link in the compatibility mode.

6. Restart the machine.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn the speaker ON and then turn the Bluetooth of the mobile phone ON.

Pair the device with the phone and connect it .
What according to you makes you a good candidate for customer service or technical support job? I have sufficient experience in this field

I am fluent in my verbal communication as well as written communication

I have good problem solving and analytical skills.

I am willing to learn and work in 24x7 working environment .
On a scale of 1 - 5 please rate your fluency in spoken English  4