Subject: FW: Tech Support Candidate - Neeraj singh Bohra
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 8 Feb 2021 10:38:16 +0000

First round

From: Neeraj singh Bohra <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 8 February 2021 at 1:03 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Neeraj singh Bohra

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Neeraj singh Bohra
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8171704760
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Saket , Delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Wipro   Tech support    May 2020        18,000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First step - I will try to close the tab and I will try opening the website on a new tab.
Second step - If issue still persists than I will check for the the error code and try to find how to troubleshoot the issue.
Third step - I will also check is it just a website issue or not.
Fourth step - I will try to open other websites in order to check if my browser is working fine or should I have to troubleshoot with my browser like updating it .
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First I will open my Bluetooth speaker than I will open my phone's bluetooth option and than I will search for speaker's name and than I will connect my phone to my speaker with bluetooth option just by clicking on it .
What according to you makes you a good candidate for customer service or technical support job? I have work experience working in same profile of CCE and Tech support so I know I have the qualities to work in CCE and Tech support.
I am a team player.
I am a quick learner that's why I am able to clear my OJT in first attempt.
I am good with making bonds over call as well that's what I learned in upselling process.

On a scale of 1 - 5 please rate your fluency in spoken English  4