Subject: Tech Support Candidate - Nandkishor Pandey
From: Nandkishor Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 05:38:17 -0500

| | Tech Support Test

Name | Nandkishor Pandey
E-mail | [email-masked]
Phone Number | (0761) 4019317
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jabalpur MP
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Essel infraproject ltd | Engineer | Working | 40000
Previous Employer 1 | Inknotech | Consltnt desktop support Engineer | 10/2019 | 20000
Previous Employer 2 | Nuclear media | Services engineer | 10/2018 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | In this situation first I checked our internet connection issues after that trying to open website
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First search bluetooth speaker on my phone than pair the devise after pairing enjoy sound
What according to you makes you a good candidate for customer service or technical support job? | Because I am ready to learn any new skills and application
On a scale of 1 - 5 please rate your fluency in spoken English | 1

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