Subject: Re: Tech Support Candidate - Dhirender Kaushik
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Mon, 8 Feb 2021 10:37:29 +0000

This guys is disconnecting my calls, coordinate with him and set up an interview for today

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Monday, 8 February 2021 at 3:57 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Tech Support Candidate - Dhirender Kaushik

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 3 Feb, 2021, at 14:51, Ambika Mehta <[email-masked]<mailto:[email-masked]>> wrote:

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Dhirender Kaushik
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9599747464
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      New Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Seqel One solutions ltd Senior client support engineer  Laid Off        27000
Previous Employer 1     Primus Global Technologies      Desktop and Network Engineer    July 24, 2017   16000
Previous Employer 2     Vayam Infosolutions     Desktop L2 Engineer     Jan 18, 2016    10000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I ll first check in different web browser whether website is having compatibility issues.
if not opening there too then would check proxy server address in IE and if incorrect then correct and recheck the website.
if still not working then disconnect and reconnect network and recheck.
if still problem persists then can restart machine and check back.
sometimes DNS cannot resolve IP address then can edit hosts file and enter dns mapping address to website.
if issues with network then can align network team to check at their end and resolve the matter.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First turn on the bluetooth of both devices.
let Mobile scan the speaker.
once scanned then can configure speaker as per configuration manual with speaker.
What according to you makes you a good candidate for customer service or technical support job? customer satisfaction should be of utmost priority in the eyes of engineer.
The issues we handle and support to enable users  to work should add value to their business.
I started working as Assistant Engineer and now with Team Lead profile who understands users of different temperament and handles them accordingly in constructive fashion towards meeting organizational goals.
On a scale of 1 - 5 please rate your fluency in spoken English  5