Subject: Re: Tech Support Candidate - Abhishek Parashar
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Mon, 8 Feb 2021 10:33:37 +0000

Reject

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Monday, 8 February 2021 at 3:56 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Tech Support Candidate - Abhishek Parashar

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 4 Feb, 2021, at 17:48, Ambika Mehta <[email-masked]<mailto:[email-masked]>> wrote:

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Abhishek Parashar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (70001) 20215
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Ghaziabad Indirapuram
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Montage Pvt Ltd malanpur        Apprentice      November 2019   10.5k
Previous Employer 2     Ienergizer      Junior engineer technical support       December 2020   17382
In your past experience you have (select all that applies)      Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Kindly follow the following troubleshooting steps yo resolve the existing issue:-

1. Kindly try to check the internet connection whether it is stable or not, if not then try to restart your Wi-Fi router.

2. Kindly try to clear the cache memory of the browser.

3. Kindly try to clear the history of the browser.

4. Kindly check whether the website input characters are correct or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      You can connect a Bluetooth speaker with your mobile by following below mentioned steps:-

1. Turn ON the bluetooth option of your mobile from drag down the notification panel and simultaneously turn ON the bluetooth of speaker as well.

2. Go to Settings>network>bluetooth> tap on the speakers name showing.

3. You will get notification of build connection afterwards.
What according to you makes you a good candidate for customer service or technical support job? My multitasking, working speed between two windows, focus, skills, customer handling, escalation handling, prompt response.
On a scale of 1 - 5 please rate your fluency in spoken English  5