Subject: FW: Tech Support Candidate - Achal Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 8 Feb 2021 10:31:13 +0000

First round

From: Achal Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 8 February 2021 at 1:15 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Achal Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Achal Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9795727243
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Mahagunpuram nh24
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Networking - basic
Hardware - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCl Technologies        IT Analyst      5 April 19650
Previous Employer 1     IGT     Service desk    13 February 2018        20000
Previous Employer 2     Cryptograph technology  IT Cordinator   30 October 2016 20000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly I'll check whether it is authorised in our organisation or not.
If yes, I'll user has access to view external links or not
Took backend access then delete cache and cookies
Delete profile and recreate new profile.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on Bluetooth on mobile as well as in speaker too
Start pairing new device
Enter pair I'd.
What according to you makes you a good candidate for customer service or technical support job? I've 4.5 years of experience, and since 3 years I'm working in HCl Technologies with 2 appraisal as a Good Performer.
And I've got several certificates with HCl as well as from client.
On a scale of 1 - 5 please rate your fluency in spoken English  4