Subject: Fwd: Tech Support Candidate - Reema Kumari
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 8 Feb 2021 03:30:40 -0700 (MST)

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 4 Feb, 2021, at 19:16, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Reema Kumari 
E-mail 	[email-masked] 
Phone Number 	(+91) 6200296884 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Greater noida 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
Onedrive 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Concentrix 	Advisor 2 		28000 
Previous Employer 1 	Wipro 	Senior associate 	2nd june 2018 	13500 
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First, we will check for the error code or notification that is popping over there. 
It might be server issue or restricted website 

Then we will check with other browsers 
If it worked well then we will try to reset the particular browser on which the issue occurred. 

In case, if the issue is with other browsers also, then we will try to disable the antivirus 

If that also doesn’t work, check for the updates on the computer 

Check with the router and then ISP 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Swipe down from the top of the screen. 
Then Touch and hold Bluetooth . 
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh. 
Tap the name of the Bluetooth device you want to pair with your device. 
After that follow on-screen instructions 
What according to you makes you a good candidate for customer service or technical support job? 	Active listening 
Communication and probing 
Accountability 
Knowledge about the product 
Patience 
Empathy to the customer 

On a scale of 1 - 5 please rate your fluency in spoken English 	5