Subject: Fwd: Tech Support Candidate - Avinash Kumar Gupta
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 8 Feb 2021 03:28:36 -0700 (MST)

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 3 Feb, 2021, at 18:45, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Avinash Kumar Gupta 
E-mail 	[email-masked] 
Phone Number 	(+91) 8125467603 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Hyderabad 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Quess corp 	Field Engg. 	6th feb 2021 	25000 
Previous Employer 1 	Hi-tech informatics pvt.ltd 	System Admin 	17th April 2020 	18000 
Previous Employer 2 	CMS IT Services 	system Admin 	28th August 2020 	17000 
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	first will ask the kind of error he getting. 
then will check weather internet is connected or not? 
then will connect to the internet and then try to open the google.com. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	first switch ON the Bluetooth on both the devices and make the device in discoverable mode. 
then it will search the bluetooth device near by you and see the speaker and click on that it will connect. 
What according to you makes you a good candidate for customer service or technical support job? 	good knowledge and good experience. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4